Customer Visits – Visit customers at their address to collect due payments or verify documents.
Recovery Follow-ups – Remind and follow up with defaulters to ensure timely repayment.
Document Collection – Collect necessary documents related to loans or repayments.
Reporting – Update daily collection status and share reports with the supervisor.
Skip Tracing – Trace unreachable customers by coordinating with local sources or using field intelligence.
Relationship Management – Maintain a professional relationship with customers during recovery.
Compliance – Follow company and regulatory guidelines during collections and interactions.