Field Collection Executive collects outstanding payments and overdue debts from clients by conducting on-site visits and maintaining strong communication. Key responsibilities include negotiating payment terms, building customer relationships, resolving payment issues, and accurately documenting all collection activities and transactions to ensure compliance and achieve collection targets.
Key Responsibilities
Conduct Field Visits:Travel to customer locations (homes or businesses) to collect overdue payments and equipment.
Negotiate Payments:Discuss and agree on suitable payment plans and repayment schedules with customers.
Maintain Client Relationships:Build and sustain positive relationships with clients while still recovering debts.
Document Activities:Keep detailed and accurate records of all customer interactions, transactions, and collection efforts.
Resolve Disputes:Address and resolve any discrepancies or conflicts related to payments professionally.
Achieve Targets:Meet or exceed monthly collection goals and contribute to the reduction of outstanding debts.