A Field Collection Executive job description typically focuses on the core responsibilities of a field-based role dedicated to debt recovery and payment collection from individuals or businesses. The role involves conducting field visits, negotiating payment arrangements, and resolving payment discrepancies, while adhering to legal and company guidelines.
Responsibilities:
Field Visits: Regularly conduct field visits to clients to collect outstanding payments.
Payment Collection: Recover outstanding debts and payments, ensuring timely collections.
Client Relationship Management: Maintain strong relationships with clients, addressing their concerns and resolving disputes.
Negotiation: Negotiate payment arrangements and timelines with clients, offering flexible options when possible.
Record Keeping: Maintain accurate records of collection activities, interactions, and payment details.
Reporting: Provide regular reports to management on collection progress, including successes, challenges, and areas for improvement.
Problem Identification: Identify and flag problematic accounts requiring further attention or escalated action.
Compliance: Ensure all collection activities adhere to company policies and relevant legal regulations.
Cash Handling: Manage cash received during collection visits and ensure its proper documentation and transfer.