JOB DESCRIPTION for FIELD COLLECTION EXECUTIVE
• Visit customers to collect payments and ensure timely collections.
• Maintain accurate records of collection activities and update customer accounts.
• Communicate effectively with customers to resolve payment issues.
• Report on collection activities and progress to management.
• Handle difficult situations and customer complaints diplomatically.
• Ensure compliance with all company policies and legal standards.
• Provide excellent customer service to maintain positive customer relations.
SKILLS
• Debt collection
• Customer service
• Negotiation
• Communication
• Time management
• Record-keeping
• Conflict resolution