Visiting customers: Making field visits to customers with overdue accounts to collect payments.
Negotiating payment plans: Discussing and agreeing on repayment schedules with customers.
Maintaining records: Accurately recording all collection activities and cash handling.
Ensuring compliance: Adhering to company policies and legal regulations related to debt collection.
Customer service: Providing excellent customer service during collection interactions.
Problem-solving: Identifying and resolving issues or disputes related to payments.
Reporting: Providing regular reports on collection activities and outstanding debts.
Collaboration: Working with other teams (e.g., credit, operations) to facilitate collections.