Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable,
convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to
individuals and businesses. As a first in the country, we are providing unique 24/7 services to our
customers which include battery delivery, battery swapping & breakdown assistance.
Roles and Responsibilities:
1. Customer Outreach and Payment Collection:
• Contact customers listed in the recovery database to discuss and arrange the payment of
overdue amounts.
• Conduct follow-up calls as necessary to ensure payments are received within agreed
timelines.
2. Route Planning and Execution:
• Coordinate with fellow agents and the operations manager to plan and optimize daily
recovery routes.
• Visit customers' locations to discuss overdue payments or recover assets as required.
3. Standard Operating Procedures (S.O.P.) Compliance:
• Adhere to the established Standard Operating Procedures (S.O.P.) and operate within the
defined limits to handle recovery processes effectively.
• Ensure all actions taken are documented and reported in line with company policies.
4. On-Site Recovery Operations:
• Independently visit defaulters to negotiate payments or recover vehicles as per company
guidelines.
• Handle on-site interactions with professionalism to maintain customer relationships and the
company's reputation.
Preferred Candidate Profile:
• Proven experience of 1 year in a similar role involving customer interaction and debt
collection.
• Excellent verbal communication skills in Hindi, English, and Telugu.
• Strong problem-solving abilities and attention to detail.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Knowledge of the electric vehicle industry or rental services is an advantage