Key Responsibilities:
Conduct field visits to customers with overdue two-wheeler loan accounts to collect pending EMIs.
Contact customers via calls, messages, and personal visits to remind them of payment obligations.
Negotiate repayment plans or settlements within authorized limits.
Coordinate with branch staff, credit, and legal teams for escalated or skip-trace cases.
Achieve monthly collection targets and maintain minimal delinquency ratio.
Assist in responding to vehicles when required, following due process and documentation.
Submit daily/weekly reports on collections and field activities to the Collection Manager.
Skills:
Strong communication and negotiation skills.
Ability to handle difficult customers tactfully.
Basic knowledge of MS Office / Android-based collection apps.
Familiarity with local geography and customer profiling.