Contact customers to collect outstanding payments via phone, email, or visits.
Maintain a daily log of interactions and payment commitments.
Negotiate and resolve payment discrepancies or disputes in a professional manner.
Update customer records and status of collections in the system.
Coordinate with internal departments like Sales, Finance, and Legal to resolve billing issues.
Prepare and submit daily, weekly, and monthly collection reports.
Meet or exceed assigned collection targets.
Adhere to legal and company regulations regarding debt collection practices.