Contact customers with overdue loan payments via phone calls, emails, or visits.
Negotiate and establish payment arrangements that are acceptable to both the customer and the company.
Monitor loan accounts to ensure timely repayments and flag potential delinquencies.
Maintain accurate and up-to-date records of customer interactions and recovery status.
Follow escalation procedures for chronic defaulters or uncooperative customers.
Coordinate with the legal or recovery team for cases requiring further action.
Educate customers about payment terms and consequences of non-payment.
Adhere to company policies, compliance requirements, and regulatory guidelines.
Meet monthly collection targets and key performance indicators (KPIs).
Provide regular reports to the Collections Manager on recovery performance