An ATM cash loader's primary responsibility is to ensure ATMs are adequately stocked with cash and that the machines are functioning correctly. They collect cash from banks or vault locations, load it into ATMs, and verify the counts. Additionally, they may monitor ATM levels, report any issues, and perform basic maintenance.
Here's a more detailed breakdown of the job duties:
Core Responsibilities:
Cash Collection & Loading:
Collect cash from designated bank or vault locations based on pre-determined schedules and indent instructions.
Load cash into ATMs in a secure and efficient manner.
Follow company security protocols during cash transport and loading.
ATM Maintenance & Monitoring:
Monitor ATM cash levels and ensure they are replenished as needed.
Perform basic maintenance tasks, such as clearing jams or reporting malfunctions.
Record Keeping & Reporting:
Prepare required documentation, such as CBR (Cash Balance Report) and trip sheets.
Record transaction information and report discrepancies.
Report any delays, issues, or concerns to supervisors.
Additional Duties (May Vary by Company):
Sales/Business Development: Some ATM cash loader roles may also involve building customer relationships and maximizing sales opportunities.
Cash Counting & Reconciliation: Accurately count and verify cash amounts before loading and after replenishing.
Troubleshooting: Troubleshoot and resolve minor technical issues related to ATM functions.
Coordination: Coordinate with other teams, such as cash logistics or security.
Required Skills & Attributes:
Accuracy & Attention to Detail: The ability to accurately count and verify cash is crucial.
Reliability & Responsibility: Timely and accurate cash loading is essential for ATM operation.
Security Awareness: Understanding and following security protocols is paramount.
Communication Skills: The ability to communicate effectively with supervisors and other team members.
Physical Stamina: The role may involve physical exertion, such as carrying cash bags.