Primary Responsibilities:
● Supply/ demand acquisition: constantly maintain an over-supplying effort by keeping a healthy pipeline
of leads (by whatever channel it takes), by efficiently training and effectively retaining.
● Retention: Will be involved in supply/customer retention activities like calling, partner engagement
validation, zonal wise supply fulfillment, customer retention,etc
● Community management: actively moderate (bring people together), leverage, and rule the driver
/customer community to shape the best service quality to users and the best worth for drivers.
● Execute Marketing and Branding initiatives for the city as per the BTL plans
● Market intelligence: Gather market and competitive intelligence from various sources and create
actionable insights
● Analyze data and prepare reports to monitor performances, find business problems and come up with
solutions.
● Process improvement: Identify, build and enforce Standard Operating Procedures and Policies to
support the activity and solve prevalent issues.
● Talent acquisition and management: Build a team that strives to win and constantly track the efficiency
of your team and the service quality provided to the network, and deploy corrective/improvement. Will
be leading a team of 20+ high performing individuals.
Required Competencies:
● Communication & team handling skills
● Supply/Demand planning
● Data analysis & problem solving
● Should be good in making reports (MS-Excel/google sheets,etc)
Required Skills:
● Strong verbal and written communications skills.
● Solve business problems using analytical skills and a capacity to work with large data sets.
● Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally
and in writing, and to immediately contribute in a team environment.
● An ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a
high level of client focus.
● Willingness to roll up sleeves and get hands dirty by being on field most of the time.
● Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn.
● Self-directed.
● Proficiency in SQL would be an added advantage.