We have an urgent opening for the role of Fashion Consultant in leading retail industry for Bangalore location.
Roles and responsibilities:
o Ensure that there is a standardized greeting and salutation line for all our customers.
o Create an “approach to customer” attitude in the staff.
o Achieve 80% score in the customer service metrics of mystery audit results.
o Ensure implementation of Bestseller’s service standards; all employees greet and serve
our customers.
o Ensure that complaints and returns are handled friendly, helpfully and professionally.
o Keep updated on complaint and exchange rules and customer rights.
o Ensure Month on month growth in sales turnover of stores
o Ensure growth in creating the preferred place to shop and the most attractive place to work
o Positive progress of the shops (10% bottom line result).