Key Responsibilities
· Client Relationship & Communication
· Act as the primary point of contact for assigned clients.
· Maintain timely and professional communication via phone, email, and WhatsApp.
· Understand client requirements, expectations, and preferences thoroughly.
· Provide regular updates to clients on event progress, timelines, and deliverables.
· Handle client queries, escalate concerns, and ensure timely resolution.
· Event Coordination & Execution Support
· Coordinate with internal teams (production, creative, operations, hospitality) to ensure client needs are met.
· Assist in preparing event briefs, checklists, and run-sheets.
· Be present during key events if required to support client experience and ensure smooth execution.
· Liaise with vendors and partners to ensure deliverables are aligned with client expectations.
· Documentation & Reporting
· Maintain client records, event files, and communication logs.
· Prepare client update reports, status trackers, and post-event summaries.
· Support billing and documentation coordination related to client deliverables.
· Brand Experience & Service Excellence
· Uphold Papillon’s commitment to outstanding hospitality and professional conduct.
· Identify ways to enhance the client journey and overall event experience.
· Maintain a service-first attitude and represent the brand with integrity and empathy.
Skills & Competencies Required
· Excellent verbal & written communication skills
· Strong interpersonal and relationship-building skills
· Ability to handle multiple clients & tasks simultaneously
· Good understanding of event workflows & on-ground coordination
· Problem-solving attitude with prompt responsiveness
· Proficiency in MS Office (Excel, Word, PowerPoint)
· Pleasant, confident, and client-friendly personality