Provide technical support via email, phone, chat, or ticketing system
Diagnose and troubleshoot software and hardware issues
Resolve product or service problems by clarifying the customer’s complaint and determining the cause of the issue
Document technical issues and solutions for future reference
Escalate complex problems to senior support engineers or relevant departments
Ensure timely follow-up and closure of all assigned tickets
Maintain a high level of customer satisfaction through professional and timely support