Handle online inquiries received through website, social media, WhatsApp, and digital campaigns.
Call, follow up, and convert leads into showroom visits or test rides.
Maintain accurate records of leads in CRM / DMS.
Make outbound calls to customers for sales inquiries, service reminders, feedback, and promotions.
Attend inbound calls and resolve customer queries related to two-wheeler products, pricing, finance, or service.
Provide timely updates on vehicle availability, offers, and documentation.
Respond to website chats, Google inquiries, and social media messages.
Share product brochures, quotation details, and appointment schedules digitally.
Coordinate for arranging test rides, booking vehicles, or scheduling service pickups.
Prepare daily, weekly, and monthly reports on lead status and conversions.
Update customer details and call outcomes in the system.
Escalate unresolved customer issues to the sales or service manager.
Maintain professional communication and ensure high customer satisfaction.
Gather customer feedback and assist in improving digital customer handling.
Minimum 1–3 years of experience in tele-calling or customer support (Automobile preferred).
Good communication skills in English, Hindi, and local language.
Basic computer knowledge (MS Office, CRM, DMS).
Ability to multitask and meet daily targets.
Knowledge of two-wheeler products will be an added advantage.