The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.
Understand the basic professional standards and established procedures, policies before taking action and making decisions
Processing claims and handling calls, as per the process guidelines.
Adhering to the service level and understanding Quality & Auditing parameters
Assume responsibility for work and coordinating efforts
Meeting assigned productivity goals
Adhere to attendance and punctuality norms
Acquiring knowledge & skills of related areas of the process
Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of miscondu