We are looking for a Voice Process Executive to handle inbound and outbound calls, address customer queries, and provide effective solutions. The role requires excellent communication skills and a customer-focused approach.
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates