Permanent Hiring: Work From Office: 5Days Working: No Target, No Sales
Process: E Commerce (Sport materials)
Responsibilities of User Happiness Ambassador:
We are seeking individuals who are passionate about sports and dedicated to delivering exceptional customer experiences through both phone and email communication channels.
MY RESPONSIBILITIES:
● To deliver best-in-class service and go out of your way to find solutions and make our Decathlon users delighted. ● Give instant responses & find solutions for our users over Emails & Calls. ● Follow up & think out of the box to deliver quality service over Emails & Calls. ● To ensure complete ownership of customer issues and guarantee end-to-end satisfaction with our services. ● To collaborate with various teams within the ecosystem of Decathlon to identify optimal solutions for our customers ● To prepare key reports to stakeholders to help derive better actions on the floor for continuous improvement ● Sound Mind on Conflict Management
WHO YOU ARE?
● Very clear communication (Verbal + Written) ● You are a team player. ● You are patient and kind. ● You are self-motivated. ● Analytical skills. ● You are challenge-oriented and want to improve the process. ● You are autonomous. ● Quick problem solver, smart, and always up for challenges. ● Vital and Responsible personality. ● You are versatile and can multitask.
Process – Voice
Languages required – Fluent Hindi & English (Versant level 4 )
Work location: Bangalore Electronic City Phase 2