Virtual Relationship manager

A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.

• Accurate resolution for customer queries.

• Promoting Digital Banking services for a superior customer service experience.

• Profiling of customers in order to aid right cross-servicing of Bank products

• Accurate logging and resolution of complaints.

• Attrition control of customers.

• Regular interactions with the customers and proactively assessing customer needs.

• Ensure portfolio quality of relationship while racing considering eligibility.

• Monitor large amount movements and account closure from the deposit accounts.

• Ensure retention of customers

• Achievement of portfolio parameters

• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales

• Right, cross-sell of products basis profiling and engagement.

• Penetration of products across groups.

• Sales across all product segments-TPP, Assets, Cards etc.

• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.

• Ensure accurate and timely submission of financial transactions. & requests.

• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate

• Key Skills(examples listed below)

• Basic Banking

• Communication

• Minimum experience in years - 2-3 yrs. preferable.

• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 3 years of experience.

Virtual Relationship manager job గురించి మరింత

1. Virtual Relationship manager jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 0 - 3 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹17500 - ₹25000 నెలకుని మీరు ఆశించవచ్చు. ఇది బెంగళూరులో Full Time Job.
3. Virtual Relationship manager job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ Virtual Relationship manager jobకు 6 working days ఉంటాయి.
4. ఈ Virtual Relationship manager jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ Virtual Relationship manager jobకు కంపెనీలో ఉదాహరణకు, VICTA EARLYJOBS TECHNOLOGIES PRIVATE LIMITEDలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ Virtual Relationship manager రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: VICTA EARLYJOBS TECHNOLOGIES PRIVATE LIMITED వద్ద 50 Virtual Relationship manager ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ Virtual Relationship manager Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ Virtual Relationship manager job Day Shift కలిగి ఉంది.