· Providing customer support to clients related to reservation, ticketing and booking on hotel and Car.
· Good communication skills both spoken and written
· Worked on Galileo reservation system
· Handling Ticketing (both Domestic & International).
· Complying with travel policy and internal processes
· Making professional, accurate, cost arrangements for clients while providing excellent customer service.
· To work towards converting every enquiry into a booking by providing tailor-made packages to the guests.
· Guiding the clients with good routing and fares.
· Adherence to TAT
· Ensure timely billing of all tickets and refunds processed for cancelled tickets as per the set TAT
· Taking care of Premier Customers/ Corporates