Key Responsibilities:
Provide information about educational programs, courses, admissions procedures, and financial aid options.
Generate leads through outbound calling, cold calling, and follow-up with prospects.
Establish and maintain rapport with prospective students and their parents.
Maintain detailed and accurate records of all interactions and counseling sessions.
Collaborate with admissions teams to ensure a smooth enrollment process.
Offer advice on potential career paths based on academic interests and achievements.
Required Skills:
Excellent verbal and written communication skills, including active listening and the ability to explain complex information clearly.
Ability to effectively persuade and encourage enrollment in educational programs.
Ability to relate to the feelings and concerns of students and parents and provide empathetic support.
Ability to maintain detailed records of interactions and follow-ups.
Proficiency in using CRM software and other relevant tools.
Ideal Candidates:
Experience in outbound sales or customer service roles.
Previous experience in a counseling role within an educational institution.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in using computer systems and software.
A passion for helping students achieve their educational goals.