Outbound Calling:
Contacting potential and existing customers to introduce products or services and drive sales.
Inbound Call Handling:
Responding to customer inquiries, resolving issues, and providing support over the phone.
Sales & Lead Generation:
Explaining product benefits, persuading customers to make a purchase, and following up on leads to convert them into sales.
Customer Interaction Management:
Gathering customer information, understanding their needs, and providing tailored solutions.
Data Management:
Maintaining accurate records of customer interactions, updating customer data in a database, and processing orders.
Performance:
Meeting daily, weekly, or monthly targets and contributing to overall team and sales goals.