Key Responsibilities:
Customer Interaction:
Engaging with customers via phone, both inbound (customers calling in) and outbound (making calls to customers).
Lead Generation:
Identifying and qualifying potential customers who may be interested in the company's products or services.
Sales and Support:
Providing product information, answering questions, handling complaints, and ultimately, closing sales.
Customer Service:
Assisting customers with their inquiries, resolving issues, and ensuring their satisfaction.
Relationship Building:
Establishing and maintaining positive relationships with customers, fostering trust and loyalty.
Data Management:
Maintaining accurate records of customer interactions and updating CRM systems.
Follow-up:
Following up with leads and existing customers to ensure their satisfaction and drive business.
Target Achievement:
Meeting individual or team sales targets and contributing to overall business performance.