Key Responsibilities:
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Manage sales pipeline by following up on leads, converting them into opportunities, and closing deals.
Collaborate with internal teams (Sales, Marketing) to develop strategies for new business development.
Provide exceptional customer service through effective communication and issue resolution.
Utilize CRM software to track interactions with customers and maintain accurate records.
Identify potential clients' needs and tailor solutions to meet their requirements.