Location: Vadodara
Salary: up to 18000
Job Type: Full-time (Rotational shifts)
Job Summary:
We seek a customer-focused Inbound Customer Support Representative to handle credit card inquiries, resolve issues, and provide excellent service.
Key Responsibilities:
• Handle inbound calls on transactions, payments, billing, fraud claims, and disputes.
• Assist with credit limit adjustments, card replacements, and account updates.
• Educate customers on benefits, rewards, and policies.
• Maintain records in CRM and ensure compliance with company policies.
• Meet performance metrics and deliver a positive customer experience.
Qualifications:
• Bachelor's degree required.
• Strong communication, problem-solving, and multitasking skills.
• Willingness to work Rotational shifts.
Benefits:
• Competitive salary and career growth opportunities.