We are looking for a motivated and customer-focused Telecaller to join our team. The Telecaller will be responsible for making outbound calls to potential and existing customers to inform them about our products/services, resolve inquiries, and generate leads or sales.
Make outbound calls to prospective customers from the database provided.
Explain products or services and answer questions from customers.
Generate leads and follow up on them through calls or emails.
Maintain customer databases and records of calls made.
Handle customer complaints or issues and escalate to the concerned department if needed.
Meet daily/weekly/monthly targets for calls and conversions.
Provide feedback on customer trends and market responses.