టెలికాలర్

Company: Techno Group of Institutions

Location: Anora Kala, Faizabad Road, Near Indira Canal, Lucknow, Uttar Pradesh

Job Type: Full-time, Work from Office

Working Hours: Monday to Saturday, 10:00 AM - 5:30 PM (Timings may vary slightly.)

Salary Range: Rs.12,000 - Rs.15,000 per month (based on skills, experience, and interview performance). Incentives may be applicable.)

About Techno Group of Institutions: Techno Group of Institutions is a leading educational institution dedicated to providing quality education across various disciplines. We are committed to fostering academic excellence and holistic development in our students.

Job Summary: Techno Group of Institutions is seeking enthusiastic, goal-driven, and articulate telecallers to join our admissions and outreach team. The primary role involves contacting prospective students and their parents, providing comprehensive information about our academic programs, resolving queries, and encouraging enrollment in our various courses.

Key Responsibilities:

• Outbound Calling: Make outbound calls to leads generated through marketing campaigns, inquiry forms, and other sources to inform prospective students and parents about the institution's offerings.

• Information Dissemination: Provide accurate and detailed information about the institution, available courses, admission criteria, fees, facilities, and other relevant details.

• Query Resolution: Effectively address and resolve inquiries, concerns, and uncertainties of prospective students and their parents in a professional and helpful manner.

• Lead Nurturing & Follow-up: Follow up on inquiries to ensure sustained interest and guide prospective students through the admission process, coordinating with the admissions team for counseling appointments as needed.

• Database Management: Maintain detailed and accurate records of all telephonic interactions, leads, and feedback in the CRM system/database.

• Target Achievement: Strive to meet and exceed daily/weekly/monthly calling targets and admission conversion goals.

• Customer Service: Deliver excellent customer service, maintaining a professional and positive tone during all calls, even in challenging situations.

• Market Awareness: Stay updated with information about the institution's programs, policies, and relevant market trends to better serve prospective students.

• Collaboration: Coordinate effectively with other internal teams, such as admissions, marketing, and administration, to ensure a seamless experience for potential students.

Required Skills and Qualifications:

• Educational Qualification: Minimum 10th Pass/12th Pass (graduates or those pursuing graduation preferred).

• Experience: 1 to 4 years of experience in telecalling, telesales, customer service, or a similar role, preferably in the education sector. Freshers with strong communication skills and a willingness to learn may also be considered.

• Communication Skills: Excellent verbal communication skills in Hindi and English are compulsory. The ability to communicate persuasively and clearly is essential.

• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and handle diverse personalities.

• Listening Skills: Active listening skills to understand customer needs and provide appropriate solutions.

• Computer Knowledge: Basic computer proficiency, including familiarity with MS Office (Word, Excel) and CRM tools (preferred).

• Problem-Solving: Ability to identify customer needs and offer solutions, as well as handle rejections positively.

• Work Ethic: Enthusiastic, goal-oriented, persistent, and patient.

• Team Player: Ability to work effectively in a team environment.

Additional Information:

• Both male and female candidates can apply.

• This is a full-time, office-based position.

• Training will be provided.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 2 - 5 years of experience.

టెలికాలర్ job గురించి మరింత

1. టెలికాలర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 2 - 5 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹12000 - ₹15000 నెలకుని మీరు ఆశించవచ్చు. ఇది లక్నౌలో Full Time Job.
3. టెలికాలర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ టెలికాలర్ jobకు 6 working days ఉంటాయి.
4. ఈ టెలికాలర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ టెలికాలర్ jobకు కంపెనీలో ఉదాహరణకు, TECHNO GROUP OF INSTITUTIONSలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ టెలికాలర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: TECHNO GROUP OF INSTITUTIONS వద్ద 10 టెలికాలర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ టెలికాలర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ టెలికాలర్ job Day Shift కలిగి ఉంది.