Make outbound calls to potential and existing clients to introduce and explain the firm’s legal services.
Respond to inbound calls regarding inquiries on legal consultations, procedures, documentation, and related services.
Schedule appointments for consultations with legal experts or consultants.
Maintain and update client records in the firm’s database with accuracy.
Follow up with leads, clients, and referrals to ensure engagement and address any outstanding requirements.
Handle client complaints and queries with professionalism, providing resolution or appropriate escalation as needed.
Explain procedures, documentation requirements, and legal service details in an understandable manner to clients.
Coordinate with other team members to ensure seamless client service and follow-up.
Ensure confidentiality and compliance with data protection policies in all communications.