We are looking for an enthusiastic and dedicated Tellecaller to become a valuable part of our team for Shine Projects based in Hyderabad, located at Gachibowli. The role involves managing customer calls, delivering outstanding customer service related to Hospitality. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
We are seeking candidates who are freshers and want to work in customer service or telecalling, who are proficient in Hindi, Telugu and English. Minimum qualification is 12th Pass , and candidates must be open to working on week days for day shift