Key Responsibilities of a Telecaller:
Outbound Calling: Making proactive calls to potential and existing customers to promote products or services.
Inbound Call Handling: Addressing customer inquiries, resolving issues, and providing support.
Lead Generation: Identifying and qualifying potential customers through phone conversations.
Sales Generation: Converting leads into customers and closing deals.
Customer Relationship Management: Building and maintaining relationships with customers to foster loyalty and repeat business.
Call Documentation: Keeping accurate records of interactions with customers, including call logs, notes, and updates to customer records.