1. Managing inbound and outbound calls (new enquiries)
2. Converting leads into visits
3. Follow up with regular clients.
4. Build sustainable relationships and trust with customer accounts through open and interactive communication.
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
6. Keep records of customer interactions, process customer accounts and file documents.
7. Follow communication procedures, guidelines and policies.
8. Take the extra mile to engage customers.