We are looking for a Works Manager to join our team at Manmohan Motors. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Automobile. The role offers ₹26000 - ₹50000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Supervise and manage all workshop operations, including mechanical, bodyshop, and paint jobs.
Allocate jobs to technicians and monitor their productivity and efficiency.
Ensure timely delivery of vehicles after service or repair.
Maintain workshop capacity utilization and throughput.
Implement and follow standard operating procedures (SOPs) and quality standards.
Coordinate with service advisors and parts departments to ensure smooth workflow.
Ensure proper use of diagnostic tools and adherence to safety standards.
Manage workforce schedules, training, and performance evaluations.
Handle escalated customer complaints and ensure resolution.
Monitor workshop expenses and control wastage of resources.
Maintain cleanliness, discipline, and order in the workshop area.
Job Requirements:
The minimum qualification for this role is Graduate and 2 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.