We are seeking a courteous, proactive, and customer-focused Telecaller to join our growing sweets & confectionery chain in Delhi. The ideal candidate will be responsible for handling customer inquiries, taking orders over the phone, providing product information, and ensuring a smooth and pleasant customer experience.
Key Responsibilities
Make outbound calls and attend inbound calls to assist customers.
Provide accurate information regarding products, offers, and order status.
Take customer orders and coordinate with the operations team for timely delivery.
Maintain customer records and update order details in the system.
Handle customer concerns politely and ensure customer satisfaction.
Follow communication scripts and guidelines as needed.
Build a positive relationship with customers through professional and respectful communication.