Client Communication: Make outbound calls to clients, addressing inquiries and offering details of legal services offered by KR Sunilkumar Advocate.
Appointment Scheduling: Schedule consultations for clients with the relevant legal team members.
Lead Generation: Identify potential clients and provide them with information on services offered.
Follow-ups: Regularly follow up with existing and prospective clients to maintain strong relationships and ensure continued engagement.
Maintain Records: Accurately maintain client records and update databases with call details, appointments, and feedback.
Customer Service: Resolve client issues and concerns, providing prompt solutions or escalating issues to the appropriate department.
Reporting: Provide regular reports on calls, appointments, and client feedback to the management.
Collaborate with the Team: Work closely with the legal team to ensure client needs are effectively communicated and met.
Experience: Previous experience in telecalling, customer service, or sales is preferred but not mandatory.
Communication Skills: Strong verbal communication skills in [Insert Language(s)] with the ability to communicate effectively with clients.
Persuasion Skills: Ability to persuade and engage clients over the phone while maintaining professionalism and empathy.
Customer Focus: A passion for providing exceptional customer service and addressing client concerns.
Organizational Skills: Ability to manage multiple tasks and handle client inquiries in a timely manner.
Basic Computer Skills: Proficiency in MS Office and basic knowledge of CRM systems.