This is a full-time on-site role for a Tele Caller at JIMSH, located in Kolkata. The Tele Caller will be responsible for making outbound and receiving calls to potential patients, providing information about our medical services, and answering customer inquiries. The role also involves scheduling appointments, maintaining patient records, following up on patient queries, and ensuring a high level of customer service and satisfaction.
Qualifications
Excellent verbal communication and interpersonal skills
Proficiency in handling customer service calls and providing information
Ability to schedule appointments and maintain patient records
Organized and detail-oriented with the ability to follow-up on patient queries
Basic computer skills and familiarity with MS Office
Experience in healthcare is a must.
High school diploma or equivalent; additional qualifications in customer service or communication are advantageous
Night shift mandatory. Weekly off once in a week.
Salary best in the industry
Interested candidates send mail at gdm.am@jimsh.org