A telecaller is a professional who communicates with customers or potential clients over the phone, usually to generate leads, promote products or services, provide information, or address customer queries and support. The main goal of a telecaller is to help drive sales or customer engagement for a business by establishing and nurturing relationships through telephonic conversations.
Making outbound calls to potential customers to introduce and promote company products or services.
Managing inbound calls to address customer inquiries, resolve issues, and offer accurate information.
Recording customer details and interaction outcomes for future follow-up and analysis.
Building rapport with clients and providing solutions to their needs.
Excellent verbal communication and persuasion abilities.
Strong listening, problem-solving, and record-keeping skills.
Patience, resilience, and adaptability to handle objections or rejections.
Telecallers are in demand across industries like banking, insurance, real estate, and e-commerce, and may handle both inbound and outbound customer interactions. The role often requires meeting targets for lead generation, sales, or customer engagement, making it a performance-driven job.