Telecalling in the logistics and Customs House Agent (CHA) sector involves engaging with clients, freight forwarders, and shipping lines over the phone to coordinate and promote logistics solutions, customs clearance services, and international shipping support. The role includes generating and following up on leads, explaining services related to import/export procedures, documentation, and freight movement, and assisting clients with queries related to shipment tracking, customs regulations, and delivery timelines. Telecallers also help schedule pickups, gather required documents, and ensure smooth communication between clients and operations teams. This position requires strong knowledge of logistics terminology, excellent communication skills, and a client-oriented approach to ensure customer satisfaction and business growth.