Outbound Calling: Make outbound calls to potential customers, following a defined script and adhering to company guidelines.
Lead Generation: Identify and qualify potential leads, gathering information and assessing customer needs.
Relationship Building: Build rapport with potential customers and maintain a professional demeanor throughout the interaction.
Product/Service Presentation: Effectively present company products or services to potential customers, highlighting key benefits and addressing customer questions.
Data Entry: Accurately record call information, customer interactions, and lead status in the designated CRM system.
Meeting Targets: Consistently meet or exceed established call volume and conversion targets.
Following Procedures: Adhere to all company policies, procedures, and guidelines for outbound calling.
Problem Solving: Resolve customer inquiries and objections within established protocols.
Feedback and Reporting: Provide feedback on customer interactions and report any issues or trends to supervisor.
Professionalism: Maintain a professional and courteous demeanor at all times.
Time Management: Manage time effectively to maximize productivity and meet call volume goals.
Qualifications:
Strong communication and interpersonal skills.
Ability to build rapport and maintain a professional demeanor.
Excellent listening and active listening skills.
Proficiency in using a computer and relevant software, including CRM systems.
Ability to follow instructions and adhere to scripts.
Ability to work independently and as part of a team.
Ability to handle rejection and maintain a positive attitude.
Strong work ethic and a commitment to achieving results.