Make outbound calls to prospective clients to promote logistics, courier, and transportation services.
Handle inbound inquiries related to shipment status, pricing, delivery schedules, and service availability.
Generate leads, explain service offerings, and convert leads into business opportunities.
Coordinate with the operations and dispatch team for pickup/delivery updates.
Record customer information, shipment details, queries, and feedback in the CRM/system.
Follow up with clients regarding shipments, billing, and service satisfaction.
Maintain professional communication and ensure timely resolution of customer issues.