Make outbound calls to prospective or existing customers to promote products/services.
Receive incoming calls and respond to customer inquiries professionally.
Enter and update customer information in the database/CRM.
Maintain records of calls, conversations, follow-ups, and outcomes.
Use email, Excel, and CRM tools for daily reporting and data management.
Support the sales/support team by scheduling appointments or forwarding qualified leads.
Follow communication scripts and adhere to company guidelines.