Make outbound calls to customers to confirm service appointments or collect feedback after service completion.
Handle inbound service-related queries and resolve them efficiently or escalate when needed.
Maintain and update customer interaction records in CRM or other systems.
Coordinate with field technicians or service teams to ensure timely service delivery.
Follow up on pending service requests or complaints to ensure closure.
Educate customers about available services, AMC plans, or service-related offers.
Maintain a courteous and professional tone in all customer interactions.
Achieve daily/weekly call targets and customer satisfaction metrics.