Responsibilities:
Outbound Calling: Making calls to potential and existing customers to promote IT products or services.
Lead Generation: Identifying and qualifying leads through phone conversations.
Customer Support: Addressing customer inquiries, providing information, and resolving issues related to IT products or services.
Sales Support: Generating sales leads and scheduling appointments for the sales team.
Record Keeping: Maintaining accurate records of customer interactions and updating information in the CRM system.
Product Knowledge: Staying up-to-date on the company's IT products and services.
Relationship Building: Developing and maintaining positive relationships with customers.
Meeting Targets: Achieving daily, weekly, and monthly call and sales targets.