Handle high volumes of incoming calls in a timely and professional manner.
Identify customers’ needs, clarify information, and provide appropriate solutions.
Resolve customer queries, complaints, or issues efficiently.
Maintain accurate records of customer interactions in the CRM system.
Follow communication scripts, policies, and procedures.
Provide detailed information about the company’s products, services, and promotions.
Escalate unresolved issues to the appropriate internal teams.
Meet or exceed call quality and customer satisfaction targets.