Make outbound calls to potential and existing patients to provide information about services and book appointments.
Handle inbound inquiries regarding eye check-ups, surgeries, and other services.
Maintain a daily record of calls made and received, appointments booked, and feedback.
Follow up with patients for confirmations, reminders, or post-visit calls.
Coordinate with the reception and doctors for scheduling and availability.
Address patient queries and escalate unresolved issues to the concerned department.