We are looking for a Senior Counsellor to join our team at Career Abroad Advisor to handle customer calls, provide exceptional customer support and resolve queries related to Immigration. The role offers an attractive in-hand salary of ₹15,000 - ₹25,000 and opportunities for growth.
Key Responsibilities:
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns, and manage complaints effectively.
Provide accurate information regarding immigration processes, visa programs, documentation, and overseas opportunities.
Maintain records of customer interactions, applications, and follow-up activities.
Coordinate with internal departments to resolve complex customer issues.
Guide clients through immigration procedures and documentation requirements.
Ensure timely follow-up with clients regarding process updates and pending documents.
Maintain high levels of customer satisfaction and professional communication.
Meet assigned performance targets and service quality standards.
Support sales and counseling teams with client coordination and case handling.
Job Requirements:
The minimum qualification for this role is 12th+ and 0 - 5 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.