Company Overview:
Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable,
convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to
individuals and businesses. As a first in the country, we are providing unique 24/7 services to our
customers which include battery delivery, battery swapping & breakdown assistance.
Our mission is to redefine urban commuting by offering eco-friendly alternatives that enhance
mobility while mitigating carbon emissions. As a rapidly expanding startup, we prioritize innovation,
teamwork, and employee well-being.
Position Overview:
Join Bijliride as a Customer Experience Representative, where you will combine sales expertise with
exceptional customer service to drive customer satisfaction and revenue growth. This role involves
onboarding new customers, promoting Bijliride’s offerings, and resolving queries, both online and in
person, to ensure a seamless customer experience.
Roles and Responsibilities:
1. Customer Relationship Management
• Build and nurture strong customer relationships by understanding their needs and
preferences.
• Respond promptly to customer inquiries, providing detailed information about Bijliride’s
offerings.
• Assist customers in person at the designated location by addressing their concerns and
providing solutions on the spot.
• Promote value-added services like battery delivery and swapping to enhance the customer
experience.
2. Sales and Lead Generation:
• Actively engage in lead generation through inbound and outbound calls to meet individual
and team sales targets.
• Identify cross-selling and upselling opportunities to maximize revenue.
• Convert prospective leads into loyal customers by presenting tailored solutions.
3. Customer Support:
• Address customer concerns and resolve issues promptly and empathetically.
• Manage complaints with professionalism, ensuring customer satisfaction and retention.
• Provide accurate information using the CRM system and established SOPs.
4. In-Person Customer Engagement: