We are seeking a dynamic and results-driven Sales & Marketing Executive to join our pharmaceutical team. The ideal candidate will be responsible for promoting and selling pharmaceutical products to healthcare professionals, developing marketing strategies, and expand market presence.
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates