Key Responsibilities:
Customer Interaction:
Greeting customers and creating a welcoming atmosphere.
Engaging with customers, understanding their needs, and providing product information.
Recommending products and suggesting suitable options based on customer needs.
Processing sales transactions, handling payments, and issuing receipts.
Handling customer returns, exchanges, and complaints professionally.
Sales & Promotion:
Achieving or exceeding sales targets and contributing to team goals.
Promoting sales, special offers, and loyalty programs.
Cross-selling and upselling products to enhance the customer experience.
Store Operations:
Maintaining the store's visual appearance, including displays and cleanliness.
Restocking shelves, managing inventory, and ensuring products are readily available.
Staying informed about product features, promotions, and store policies.
Collaborating with team members to ensure smooth store operations.
Skills and Qualifications:
Customer Service Skills: Excellent communication, interpersonal, and active listening skills.
Sales Skills: Ability to understand customer needs, recommend products, and close sales.
Product Knowledge: Familiarity with the products and services offered by the store.
Basic Math Skills: Proficiency in handling cash transactions and using POS systems.
Positive Attitude: A friendly, energetic, and customer-focused demeanor.
Problem-Solving Skills: Ability to address customer complaints and resolve issues effectively.
Teamwork: Ability to collaborate with colleagues to achieve common goals.