Company Profile – Kaveri finance & services
Kaveri finance & services is a trusted financial services firm providing comprehensive solutions in accounting, taxation, payroll, and financial advisory. We specialize in helping individuals and businesses manage finances efficiently, ensuring compliance and long-term growth.
Job Summary:
Responsible for leading the customer service team, resolving customer issues, and ensuring high satisfaction levels through efficient service delivery and team management.
Key Responsibilities:
Manage and guide the customer service team.
Handle escalated complaints and ensure quick resolution.
Monitor service quality and improve processes.
Train and motivate staff to achieve targets.
Maintain customer records and prepare reports.
Job Requirements:
The minimum qualification for this role is 10TH and 0/1YEAR . You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open 6 days of week during the Day shift.