We are looking for an experienced Quality Analyst to join our Call Centre team. The ideal candidate must have 2 to 8 years of relevant experience in the BPO industry, with at least 2 years working as a Quality Analyst on paper. This role requires strong communication skills in both Hindi and English and hands-on experience with call audits—both live and recorded. You should be familiar with quality metrics such as Average Handling Time (AHT), team performance evaluation, and call calibration. Proficiency in basic Excel and DIP Check knowledge is essential. The position is full-time, based on a 6-day work schedule from Monday to Saturday (10 AM to 7 PM), with Sunday as a fixed weekly off. The offered salary is up to ₹35,000 per month. If you are detail-oriented and passionate about driving quality in customer service operations, we’d love to connect with you!